Payments and receipts

Use EuniPay to check confirmed payments, find receipts, and review activity for an Integration.

Find a payment

Select the correct Test or Live environment, then open Transactions. Filter by Integration and date, or search for the order. Open a transaction to review its customer, payment amount, VAT, and receipt.

A payment shown as successful by the payment provider still needs to reach EuniPay through its payment notification. If it is missing, follow Troubleshooting before asking the customer to pay again.

View or download a receipt

Open the receipt from the transaction. Once the PDF is ready, you can view it in the browser or download it.

A confirmed payment and its PDF have separate progress. If the PDF is still being prepared, try again later. If generation failed, use the available retry action or contact support. Do not repeat the payment to obtain a PDF.

Review reports

Open Reports, choose the Integration and date range, then generate the report. Use the additional filters when you need a narrower view. Check each amount's currency when comparing results.

Correct a problem safely

Completed transactions and receipts keep their original billing details and amounts. Updating a customer profile does not change an old receipt.

Only use manual payment confirmation after independently verifying that the money was received. It is not a way to bypass a missing provider notification without checking the payment.

Refunds and disputes are handled through your payment provider; do not treat a new EuniPay confirmation as a refund.