Updating billing details

Customers should review their billing details before their first payment. Some details become fixed after a successful Live transaction to keep the payment and receipt records consistent.

What can still be changed

Billing names, contact email, and address details can be updated for future payments. Existing transactions and receipts keep the details recorded at the time.

What becomes fixed

After a customer's first successful Live transaction, their country, individual or business status, and VAT number are locked.

Your business country and VAT number are also locked after its first successful Live transaction. Check them carefully before going Live.

If a correction is needed

Before any successful Live payment, correct the profile and start a new checkout so the customer can review the updated total.

If a locked detail is wrong, contact support before accepting another payment for that profile. Do not change another field or create a replacement identity merely to bypass the restriction.

See Business and customer details for setup and Payments and receipts for existing records.